CRM administration, accelerated.
Salesforce and Hubspot Administration, development, and integrations on a monthly retainer. Get same-day triage and fast async delivery while traditional firms are still planning the next sprint.
A 30-minute call with your new admin (not a sales rep)
What we do.
Administration
Users, permissions, fields, flows, reports. The daily work that keeps an org trustworthy.
Development
Apex, Flow, Lightning components, custom APIs. Built in a sandbox, tested, then shipped.
Integrations
HubSpot, Intercom, Slack, middleware. Salesforce stays the source of truth.
Projects
Migrations, rescues, new implementations. Scoped and quoted separately.
The full-time hire, without the hire.
- A full-time admin runs $130k+ loaded and takes months to hire and ramp. SMOPS starts the same week.
- One senior operator from request to delivery. No handoffs, no re-explaining your org.
- Coverage across Salesforce, HubSpot, and everything wired to them.
- No career ladders, no tribal knowledge, no two-week notice. Everything is documented, and SMOPS sticks around.
Hey, I’m Ian.
I’m a swiss army knife when it comes to Salesforce, HubSpot, and the integrations and tools around them. (If you need a massive Deloitte-level implementation, I’m not your guy.)
I’ve been in these tools every day for fifteen years, and I’d rather build a long-term partnership than ship a quick implementation and disappear. I don’t have a career ladder to climb, so I get more done, faster and cheaper, than a full-time admin.
No contracts, no lock-in. Easy monthly billing.
Let’s make your Salesforce or HubSpot instance suck less!
Salesforce and/or Hubspot administration and development requests, plus a shared Slack channel. Requests are triaged the same day, and documentation is updated as changes ship.
Companies that rely on Salesforce or HubSpot but don’t need separate full-time admin and developer roles. Most clients are B2B, 20–500 employees, with an ops leader who owns the CRM and a backlog the internal team can’t get to consistently.
Yep! Salesforce, Hubspot, Microsoft Dynamics, EspoCRM, Attio, and all the tools that integrate with them.
Send a request through the shared channel. Standard requests usually ship in one or two business days; larger work is estimated after inspection.
SMOPS adds senior capacity for larger builds, integrations, or backlog reduction. I can also cover the gap while you recruit for an open role.
I keep a focused client roster, and when a project needs another specialty or more parallel capacity, I pull in people I’ve worked with for years. I stay your direct contact and remain accountable for delivery.
Least access needed for the work, removed when no longer needed. Changes are built and tested in a sandbox before production.
Nope! Everything is month-to-month.
Yes, and it’s a specialty. Beyond Salesforce development, I build in Python: web apps, Chrome extensions, middleware, and custom tooling wired directly into Salesforce.
Yes. Migrations, rescues, new implementations, org reviews, and defined integration work are scoped separately.