CRM engineering, accelerated.
Drop requests into the queue. Get same-day triage and fast async delivery while traditional firms are still planning the next sprint. Your senior operator stays with the work from ticket to production.
Meet the operator you’ll work with directly
Outside CRM help often adds a second job: managing the vendor.
Every request becomes a budget decision
At $200–$300 an hour, even a small field or report may need approval before anyone touches it.
The senior person disappears
The person who scoped the work may not be the person inside your org after kickoff.
Your team repeats the same context
Each handoff means explaining the workflow and its exceptions all over again.
The notes fall behind
When documentation is treated as a final deliverable, it is already stale by the time you receive it.
SMOPS gives every request a clear owner. The account lead keeps the system and its documentation in sync.
One queue for Salesforce, HubSpot, and the systems between them.
Billed monthly on a month-to-month agreement.
$54k/yr · billed monthly
Included in the retainer
- Unlimited Salesforce and HubSpot admin and development requests within the agreed scope
- Direct access to the person responsible for delivery
- Same-day triage, with standard requests completed in 1–2 business days
- Intercom and Slack administration, plus connected integrations
- A shared Slack channel for requests and updates
- Documentation updated with each production change
- A monthly review to reset priorities and plan larger work
Examples of work you can send us.
- User access, permission sets, and profiles
- Fields, layouts, and validation rules
- Reports, dashboards, and list views
- HubSpot hubs, pipelines, and lifecycle stages
- Data cleanup, deduplication, and enrichment
- Existing flows, workflows, and automation
- Salesforce Flow and Apex
- Triggers, classes, and batch jobs
- Lightning Web Components when standard components fall short
- HubSpot custom code actions and workflows
- Automated tests and deployment support
- Technical debt reduced in planned, testable steps
- Salesforce and HubSpot sync configuration
- Intercom routing and CRM handoffs
- Slack alerts and workflow automation
- REST and SOAP APIs, plus webhooks
- Zapier, Make, Workato, and custom middleware
- Field mappings, ownership rules, and error handling
- Failed automation and sync-error review
- Permission, sharing, and access checks
- Duplicate and data-quality monitoring
- Backlog triage and priority planning
- Current technical and process documentation
- Monthly review of completed and upcoming work
A request has one owner from intake to production.
SMOPS uses AI-assisted tools for repetitive build work, including field scaffolding and data checks. They can also draft the first pass of documentation. Every output is reviewed and every change is tested in a sandbox before it reaches production.
Send the request
Use the shared Slack channel. A plain-language description is enough to start.
We work out the change
We confirm the outcome, inspect the current setup, and flag any risk before building.
We build in a sandbox
Tooling speeds up repeatable setup and checks. Specialists handle the custom logic and exceptions.
We move it to production
After testing, the change is approved for production and the documentation is updated.
SMOPS works best with lean revenue teams.
SMOPS makes sense when
- Salesforce and HubSpot matter to the business, but the workload does not justify two full-time specialists.
- RevOps owns a growing CRM backlog and lacks the hands-on time to clear it.
- You inherited an org with old automation, inconsistent data, or thin documentation.
- Your previous admin left and took years of context with them.
- Work regularly crosses Salesforce, HubSpot, Intercom, Slack, or middleware.
Look elsewhere when
- Your team needs 24/7 incident response or guaranteed after-hours coverage.
- Several large workstreams must run in parallel.
- Your procurement process requires a multi-person consultancy.
- You need staff augmentation billed by the hour.
Compare the annual cost, then compare who does the work.
| Full-time hire | Consultant / agency | SMOPSyou are here | |
|---|---|---|---|
| Monthly cost | $11k–$15k loaded | $200–$300+ / hour | $4,500 flat |
| Platform coverage | Usually one primary platform | Defined by the SOW | Salesforce + HubSpot |
| Hands-on seniority | Depends on the hire | Depends on staffing | 15 years of experience |
| Changing priorities | Handled internally | May require a change order | Reorder the request queue |
| Documentation | Owned internally | Varies by engagement | Updated with the work |
| Typical start | 2–4 months to hire and ramp | Usually several weeks | Often the same week |
| Annual cost | $130k–$180k+ | $180k+ typical | $54,000 flat |
Full-time and consulting figures are typical US market ranges for illustration. The SMOPS figure is the current monthly fee multiplied by 12.
Adjust the platform, edition, and team size in the pricing calculator.
SMOPS costs $54,000 a year for Salesforce and HubSpot coverage. The typical loaded cost of one full-time admin starts around $130,000.
Direct access to the lead, with specialist support when needed.
I’ve worked hands-on in Salesforce and HubSpot for 15 years, covering daily administration, custom development, and the integrations around both platforms. I also hold multiple Salesforce certifications.
Every SMOPS engagement is led by me. I remain your direct contact and stay hands-on in the work from planning through production.
When a project needs additional expertise or parallel capacity, I bring in trusted subcontractors. I still own the decisions, review the work, and remain accountable for the result.
What clients usually ask.
Have another question? Book a call with your engagement lead.
Every engagement has a human lead who stays hands-on and owns the result. AI-assisted tools help with repetitive tasks, but their output is reviewed before it goes near production.
SMOPS keeps a focused client roster and uses trusted subcontractors when a project needs another specialty or more parallel capacity. Your senior lead remains your direct contact, stays involved in the work, and is accountable for delivery.
It is ongoing CRM support for a fixed monthly price. For $4,500 per month, you can send as many Salesforce and HubSpot admin and development requests as you need within the agreed scope. Requests move through a shared priority queue, and documentation stays current as changes reach production.
SMOPS is built for companies that rely on Salesforce or HubSpot but do not need separate full-time specialists. Most clients are B2B companies with 20–500 employees, an operations leader who owns the CRM, and a backlog the internal team cannot get to consistently.
A full-time CRM admin typically costs $130,000–$180,000 or more per year after benefits and overhead. Consultants commonly charge $150–$300 or more per hour. SMOPS costs $4,500 per month, or $54,000 over 12 months, for ongoing Salesforce and HubSpot support.
Yes. The retainer covers Salesforce and HubSpot, along with Intercom, Slack, middleware, and the integrations that connect them.
Send a plain-language request through the shared channel. Your account lead reviews it that business day. Standard requests usually take one or two business days; larger work is estimated after the current setup has been inspected.
We request the least access needed for the work and remove it when it is no longer needed. Changes are built and tested in a sandbox whenever the platform and task allow it. Production access and deployment steps are agreed with your team during onboarding.
We reorder the request queue as priorities change. If the workload needs additional capacity, we will raise it early and discuss project staffing, an internal hire, or a larger delivery partner.
The standard engagement is month-to-month. Annual terms can be quoted separately if you prefer them.
SMOPS can add senior capacity for larger builds, integrations, or backlog reduction. We can also cover the gap while you recruit for an open role.
Your team owns it. Documentation is updated with the work and written for the next competent admin, including the reason for decisions that would otherwise be hard to reconstruct.
Yes. Migrations, rescues, new implementations, org reviews, and defined integration work are scoped separately on the Engagements page.
What is sitting in your CRM backlog?
Bring one workflow or request to a call. We’ll talk through the approach and whether the monthly service makes sense for your team.
$4,500 / month · billed monthly · senior-led delivery